Office of Information Technology

Greetings New Students!! Feel free to contact the IT Helpdesk for technical support on basic troubleshooting issues, incident reporting, and to submit IT service requests. Here are some FAQs and info to get you started. [Also, Please read IT Policies and Procedures in the section below].

How do I get my Student ID Card and Meal Card?

Go to the MyTUphoto link to upload your photo, then follow the process to pick up your card.

How do I get my email account and other login credentials? 

Your email account is set up once you are admitted to Tuskegee University. Contact the Helpdesk if you can't access your email.

We will also set up your TigerWeb and CANVAS logins.

Is Wi-Fi available on Campus?

WiFi spots are available throughout campus.

What are the Minimum Specifications for Student Computers?

• MAC (applies to MacBook Air, MacBook, MacBook Pro & iMac models)
  • Mac OS 10.14 or Newer
  • Minimum Quad-core 2Ghz or higher (Intel i5/i7)
  • A Minimum of 4GB, but 8GB of internal RAM is highly recommended
  • 256 SSD Drive
  • Intel Iris Plus Graphics
  • HD Webcam built-in or USB plug-in with microphone
  • Wi-Fi equipped

• PC
  • Windows 10
  • Minimum Dual-core 2GHz or higher (Intel i5/i7 or AMD equivalent)
  • Some Windows versions are no longer supported. See list below.
  • Wi-Fi equipped
  • A minimum of 4GB, but 8GB of internal RAM is highly recommended
  • Minimum of 256 GB SSD Hard Drive
  • HD Webcam built-in or USB plug-in with microphone

Extra Items Recommended:

• Network dongle of Integrated Ethernet 10/100/1000 network connector
• Extended warranty for PC or AppleCare (Consider the accidental damage coverage offered by many manufacturers)

As of November 2025, the following Windows versions are no longer supported by Microsoft:

Unsupported Windows Versions

1. Windows 11 Version 23H2 (Home and Pro editions)

• End of support date: November 11, 2025
• Impact: No more monthly security or quality updates.
• Recommendation: Upgrade to Windows 11 version 24H2 or 25H2 to stay protected. [windowsforum.com]

2. Windows 10 (General Support Ended)

• End of support date: October 14, 2025
• Impact: No more regular updates unless enrolled in the Extended Security Updates (ESU) program.
• Options:
  • Free ESU enrollment available through Microsoft Rewards or OneDrive sync.
  • Paid ESU available for enterprise users. [cnet.com]

Still Supported (with caveats)

• Windows 10 Enterprise LTSC 2021: Supported until January 2029
• Windows 10 IoT Enterprise LTSC 2021: Supported until January 2032
• Windows 11 Version 23H2 (Enterprise and Education editions): Supported until November 10, 2026

TUSKEGEE UNIVERSITY
Computer & Technology System Access Agreement

In support of academic instruction, research, public service, and administrative functions, Tuskegee University provides access to information technologies and network resources for the conduct of official University business and for individual professional purposes related to an official purpose. This enables users to access global information resources, as well as the ability to communicate with other users worldwide. 

System and Network Activities 

The following activities are strictly prohibited, with no exceptions: 

1. Violations of the rights of any person or company protected by copyright, trade secret, patent or other intellectual property, or similar laws or regulations, including, but not limited to, the installation or distribution of "pirated" or other software products that are not appropriately licensed for use by Tuskegee University. 
2. Unauthorized copying of copyrighted material including, but not limited to, digitization and distribution of photographs from magazines, books or other copyrighted sources, copyrighted music, and the installation of any copyrighted software for which Tuskegee University or the end user does not have an active license is strictly prohibited. 
3. Exporting software, technical information, encryption software or technology, in violation of international or regional export control laws, is illegal. The appropriate management should be consulted prior to export of any material that is in question. 
4. Introduction of malicious programs into the network or server  (e.g., viruses, worms, Trojan horses, e-mail bombs, etc.).
5.  Revealing your account password to others or allowing use of your account by others. This includes family and other household members when work is being done at home. 
6. Using a Tuskegee University computing asset to actively engage in procuring or transmitting material that is in violation of sexual harassment or hostile workplace laws in the user's local jurisdiction. 
7. Making fraudulent offers of products, items, or services originating from any Tuskegee University account. 
8. Making statements about warranty, expressly or implied, unless it is a part of normal job duties.
9. Effecting security breaches or disruptions of network communication. Security breaches include, but are not limited to, accessing data of which the employee is not an intended  recipient or logging into a server or account that the employee is not expressly authorized to access, unless these duties are within the scope of regular duties. For purposes of this section, "disruption" includes, but is not limited to, network sniffing, pinged floods, packet spoofing, denial of service, and forged routing information for malicious purposes. 
10. Port scanning or security scanning is expressly prohibited, unless this activity is a part of the employee's normal job/duty.
11. Executing any form of network monitoring which will intercept data not intended for the employee's client machine, unless this activity is a part of the employee's normal job/duty. 
12. Circumventing user authentication or security of any host, network or account. 
13.  Interfering with or denying service to any user on Tuskegee University network or any other remote network via Tuskegee University network (for example, denial of service attack). 
14. Using any program/script/command, or sending messages of any kind, with the intent to interfere with, or disable, a user's terminal session, via any means, locally or via the Internet/Intranet/Extranet. 
15. Providing information about, or lists of, Tuskegee University employees to parties outside Tuskegee University.  

Email and Communications Activities 

1. Sending unsolicited email messages, including the sending of "junk mail" or other advertising material to individuals who did not specifically request such material (email spam). 
2. Any form of harassment via email, telephone or paging, whether through language, frequency, or size of messages. 
3. Unauthorized use, or forging, of email header information. 
4. Solicitation of email for any other email address, other than that of the poster's account, with the intent to harass or to collect replies. 
5. Creating or forwarding "chain letters", "Ponzi" or other "pyramid" schemes of any type. 
6. Use of unsolicited email originating from within Tuskegee University's networks of other Internet/Intranet/Extranet service providers on behalf of, or to advertise, any service hosted by Tuskegee University or connected via Tuskegee University's network. 
7.  Posting the same or similar non-business-related messages to large numbers of Usenet newsgroups (newsgroup spam).  

Other Requirements for Using a Tuskegee University System Account

1. The password should not be written down anywhere that may be accessible to someone looking for it.
2.  The password should be changed immediately, and frequently thereafter, by not so frequently that you must write it down to remember it.  An interval of 30 days is recommended.
3. Passwords should be character sequences of at least 8 characters including both uppercase and lowercase letter, numbers, and special characters.  The password should not be found in any dictionary and should not refer to anything personal, like pet names, birth dates, car makes, etc.
4. If you believe an unauthorized individual has obtained your password, you should IMMEDIATELY: (1) Change the password; (2) Report the event to the Information Technology  Help Desk, Ext. 8040.

The importance of password protection cannot be overstated.  The password is the key to potentially all the data in the system, and is the primary defense against unauthorized viewing or tampering.  Any possessor of your password can do anything in the system that you can do, an you will be held responsible. Various system functions may require additional levels of passwords, which should be safeguarded in the same manner.

In additional to the protection of passwords, all system users agree to provide the proper protection for information to which they have access.  The Family Right to Privacy Act, other laws, and University Policy limit the extent to which personal information may be divulged.  Users must guard against unauthorized viewing of computer screens, unnecessary paper copies of data, unnecessarily public discussions of personal information, and other potential sources of information compromise.

Key Features:

Tuskegee University integrates Zoom Pro and Teams Meetings into Canvas LMS, providing students and faculty easy access for enhanced teaching and learning.

Zoom Pro and Teams Meetings both provide:

• Online classes and individual meetings
• Recorded lessons for review
• Screen and file sharing
• Support paths
• Live chat

Zoom Pro:

Zoom Pro is a leading video communications platform, perfect for remote learning & on-campus instruction with features like live video, audio conferencing, closed captioning, chat, file sharing, and webinars.

Advantages:

• User-friendly, easy, and familiar interface requiring minimal training
• Wide-ranging technical integrations with other educational tools

Teams Meetings:

Teams Meetings combines live meetings, closed captions, chats, phone calls, file sharing, and embedded Office 365 apps, making it a powerful collaboration tool.

Advantages:

• Industry-standard workspace for various educational activities
• Deep integration with Office 365 applications for seamless collaboration, file backups, and search

Highly Valued Experience and Skillsets

• Zoom Pro is praised for its simplicity, making it easy for students and faculty with little to no learning curve
• Teams Meetings offers more features and integrates tightly with Office 365; while it may take longer to learn, it provides a valuable resume skillset

Whether it is the ease of communicating with Zoom Pro or the comprehensive, industry-standard features of Microsoft’s Teams Meetings, both platforms elevate Tuskegee University’s remote and on-campus learning experience!

Reliable WiFi is needed inside:

• Academic classrooms
• Administrative buildings
• Cafeteria
• Dorms
• Lecture halls
• Student center

Therefore, a capable WiFi standard is needed to properly support the growing use of mobile devices throughout campus.

DO:

1. Learn how to connect and disconnect from campus WiFi
2. Learn basic troubleshooting of WiFi issues
3. Register your wireless devices with OIT so you can connect them to the school network
4. Check email messages for planned power outages

DON'T:

1. Don't open emails from unknown sources. The firewall doesn't protect everything.
2. A lot of SCAM emails end up in your inbox. Especially textbook scams, fake internship opportunities, or get-rich-quick scams.
3. Don't respond to those emails. Whenever possible, connect your desktop computer or laptop to wired internet. You'll find it is faster.

Is it safe to use campus WiFi?
Public networks are unsecured, meaning your devices are vulnerable to a malware attack. This could leave you with damaged operating systems or open you up to data theft. However, if you take the right precautions and use the right tools, it's easy to stay safe and search the internet using campus Wi-Fi.

Some benefits of WiFi:

• Give students a broader range of learning styles
• Creates a real-life environment
• Helps students develop teamwork skills
• Makes classwork easily accessible
• Helps students learn faster

The OIT provides access to two general student computer labs on campus:

• Bioethics Computer Lab (John A. Kenney Hall, room 70-128)
  Hours of Operation: 8:30 a.m. to 4:30 p.m. M-F
• Tompkins Hall Computer Lab (Tompkins Hall, room 402)
  Hours of Operation: 8:30 a.m. to 9:00 p.m. M-F

The Main Library also provides access to a general student computer lab:

• Library Computer Lab (Ford Motor Company Library, 3rd floor)
  Hours of Operation: 8:00 a.m. to 4:15 p.m. M-F (See Library schedule for Fall Hours)

For assistance, please call the Help Desk: (334) 727-8040

OIT Administration

Dr. Charlyn A. Hilliman
Chief Information Officer (CIO)
334-727-8350

Ben Rosebrock
AVP of Information Technology
334-727-8350

Abraham George
Director of Research Computing and Student Technology Services Helpdesk
334-727-8111

Sibyl Caldwell
Assistant Director and Technical Office Manager
334-727-8350

Ellucian Colleague/TigerWeb

Alfreda Marable
ERP Business Analyst
334-727-8677
Richard Mention
Programmer Analyst and ERP Lead
334-727-4864

Audio Visuals/Classroom Technology

Reginald Howell
Audio-Visual Technical Coordinator
334-727-4444

LMS and Zoom Administration

Sara Newman
LMS Technical Administrator

Program Analyst - Business Intelligence

Bruce Taylor
Programmer Analyst BI Lead 
334-727-8662

Slate CRM Administration

Wilson Polanco
Slate CRM Sr. Business Analyst

Email and Cloud Administration

Tijan Foon
Email and Cloud Administrator
334-727-8539

IT Assets and Procurement Consultation

Breuna Thomas
IT Assets and Procurement Specialist
334-727-8464

Identification Cards/Door Access

Vacant
ID Card and Access Control Administrator
334-727-8825

Servers and Datacenter Administration

Vacant
IT Operations Manager
334-727-8690
Jonathan Bartlett
Systems Administrator
334-744-2328

Network Support

Gaurav Deep
Network Engineer
334-727-8824
Navya Akula
Network Administrator
334-727-8922

Telephone Switchboard Operation

Tameka Lawrence
Communications Specialist
334-727-8011

IT Help Desk/Desktop Support

Kenneth Williams Jr.
Help Desk Team Lead  
334-727-8040
Kokino Conner
Desktop Technician II  
337-727-8914
Johnell Thomas
Desktop Technician II  
334-727-8767
Elias Aryitey
Desktop Technician II
334-727-8858

Telephone Issues/Maintenance

Wade Cooper
AT&T Telephone Technicians
334-727-8606

CBIS, COE, and CAS

Mendel Yehudah
Desktop Technician II (CBIS, COE, and CAS)

The IT Advisory Council, appointed by the president of the university, functions as the advisory body to the Chief Information Officer with the responsibility of recommending IT strategic goals, IT policies, guidelines and procedures for the effective governance of major technology led infrastructure and business transformation initiatives. 

Members

Dr. Charlyn A. Hilliman, Chief Information Officer, (Chair)
Mr. Abraham George, Director of Research Computing and Student IT Helpdesk Center
Chair, Professor of Modern Languages, Communication and Philosophy
Dr. Vijaya Rangari, Interim Associate VP for Research, and Professor of Materials Science and Engineering
Dr. Olakunle Harrison, Chair and Professor of Mechanical Engineering
Ms. Sibyl Caldwell, Assistant Director and Technical Office Manager
Dr. Mohammed Qazi, Professor of Mathematics, Associate Dean of the College of Art and Science
Dr. Raymon Shange, Professor of Agricultural Science and Assist. Dean for Cooperative Extension
Mr. Damien Sears, Director of Educational Technology and School of Vet. Medicine
Dr. Fan Wu, Professor and Chair of Computer Science Department
Mr. Gaston Andrews, Interim Controller, Business and Finance
Dr. Faye Hall Jackson, Assist. Provost for Faculty Affairs and Development

CAMPUS PROJECTS:

Network Infrastructure:

Tuskegee University Office of Information Technology (OIT) completed the phase-1 infrastructure upgrading all the fiber with single mode fiber in 78 buildings and 62% of the campus buildings installed with new wireless access points (1200 plus) embarking on an Information Technology infrastructure upgrade in the Spring of 2023. The second phase of the project includes upgrading the Campus Technology Infrastructure, which will include upgrading of network switches, firewalls, and routers in the Data Center, administrative buildings, and student residential buildings.

The upgrades have brought stability and improved uptime of Tuskegee networks and computing platforms. The NTIA/CMC and Scott-McKinsey grant has helped with the project funding.

We wish to keep you updated on the status of our progress and will have more details in the future.

The University Telephone Directory is back online!! Only Departmental numbers are available for public access. To access, your TU login credentials are needed: https://directory.tuskegee.edu. If there is an error with your information, please contact helpdesk@tuskegee.edu.

Tuskegee University Skype for Business calls and chat features are no longer available!! All users must transition to Microsoft Teams for calling and chat.